Conduct
It is only right to raise your expectations about the standard of our service, but we will never make promises we can’t keep. At ALLclean we know you judge us by the quality of every performance, so when we say we’ll be around within the hour to fix a coffee stain in your boardroom carpet – that’s exactly what we mean.
An all important facet of our commitment to service is the ALLclean Rapid Response Team (RRT). This highly mobile service is orchestrated using our unique GPS tracking and dispatch system. The Rapid Response Team provides a 24 hour, 7 day a week service and will respond urgently to any emergencies or difficulties that you may be experiencing. A recent example of the effectiveness of the RRT system was a smashed window at a bank that needed to be cleared immediately - we were able to get to the branch within 7 minutes of receiving the call.
Our customers can also rely on the regular attention of an Area Manager who will provide their single point of contact.
ALLclean uses only environmentally safe, ph neutral chemicals and the most up-to-date equipment that meets detailed safety standards.
Most importantly, we are totally committed to keeping our staff, together with your staff and customers, safe and secure at all times. All staff are covered by workers’ compensation insurance, have police clearances and wear uniforms complete with photo identification.
Ethic
Fundamental to ALLclean’s staff training programme is a philosophy that instils a thorough understanding that our customers’ satisfaction is integral to our ongoing success.
ALLclean cleaners will always call you by name. We pride ourselves on personal service and we’re pleased to say that after more than 35 years in business, our friendly customer first ethic permeates our entire operation; this is evidenced by the outstanding loyalty shown by our clients.
ALLclean cleaners are trained to exceed expectations at all times. Recent examples of this (apart from special efforts such as cleaning up after parties or celebrations without prior notice of the event), include alerting clients when money has been left out on desks, waiting back when security systems have failed, alerting management and awaiting police presence after client buildings have had a break-in.
