The year is young, making it the perfect time to assess whether we are on the right path, both personally and professionally. Reflecting on the start of the year and setting new goals for the rest of the year can help us achieve bigger and better things. This principle also applies to your business. As a successful commercial and industrial cleaning company, we’re always assessing our performance and striving to achieve more.
Commercial and industrial cleaning services are an important aspect of maintaining a safe and clean environment for your staff and customers, but it’s not something that should take up a lot of your time or thought. A good cleaning service should be seamless and efficient, leaving your facility spotless overnight without much effort on your part. However, if you find yourself constantly thinking about your commercial or industrial cleaning company, it might be time to re-evaluate.
The COVID-19 pandemic has highlighted the importance of proper hygiene and sanitation in the workplace. In addition to ensuring that your facility is spotless, it’s also important to make sure your cleaning contractor is reliable, experienced, and compliant with industry regulations.
To help you evaluate your current commercial cleaning company, ALLCLEAN has created this guide to help you identify areas for improvement and make sure you are getting the value you expect from your cleaning contractor.
Evaluate your commercial or industrial cleaning company with a service checklist:
Performance
The first thing your staff and customers will notice is your cleaning company’s performance and reliability.
Did your cleaners miss an area to clean or rush through an area leaving spills and streaky marks on surfaces?
Does the commercial cleaning company not show when scheduled, or arrive with insufficient numbers to do the job?
If you said yes to either of these questions, you should consider a new commercial or industrial cleaning company. For further evaluation, the following checklist covers the basics of what you should expect from commercial cleaning in Perth.
What should you expect from a professional industrial cleaning company?
1. Experienced team
If you rely on a professional cleaning company to service your property, you’re putting your trust in their team to create a safe and clean environment. Should you receive an inexperienced set of cleaners with no one holding them accountable, you may be placing your staff and clients at risk.
The ALLCLEAN team receives extensive training in professional cleaning techniques and are lead by an experienced commercial contract manager who ensures a first-class clean.
Our friendly staff are expected to proactively identify cleaning opportunities with an attention to detail that creates a spotless workplace for your employees to thrive in.
2. Insured and certified
A professional commercial cleaning company should possess the necessary certifications, qualifications, and insurances to operate effectively. These not only reinforce the quality of their services but cover you should anything go wrong.
ALLCLEAN’s reputation for reliability and excellence has proudly been recognised by industry bodies for our work. In 2014/2015, we won four prestigious awards from the Cleaning Council of WA Awards, including ‘Cleaner of the Year’, and we have also been recognised in previous years for our work.
Most importantly, we are a fully qualified, insured, safety accredited, and quality assured cleaning company with:
- Environmental Management Systems ISO 14001:2015
- Occupational Safety & Health ISO 45001:2018
- Kolbe Systems Quality Assurance Certified
Find out more about our qualifications and accomplishments here.
3. Safe & Eco-friendly Cleaning Products
Not all cleaning products are made equal, and the last thing you want is for your staff and customers to be exposed to hazardous chemicals every time they enter your building. Given our certification in Occupational Health and Safety, we ensure all our cleaning practices are safe for our staff and your workplace – including the chemicals we use.
It’s also worthwhile reviewing whether your current commercial cleaning company is using eco-friendly products that are environmentally responsible.
Our eco-friendly products are responsibly utilised and appropriately discarded so there’s as little impact on the environment as possible.
4. Equipment that’s up for the job.
Any big commercial and industrial cleaning company needs a specialised fleet of cleaning equipment to tackle large properties. These include industrial strength vacuum cleaners, high-pressure hoses, steam cleaners, carpet extractors, floor polishers, and much more.
The team at ALLCLEAN have access to and are fully trained and qualified to use a range of cleaning tools and machines. We use the latest technology to ensure an efficient and effective clean no matter the commercial or industrial space.
5. Quality Assurance
As a client of a commercial or industrial cleaning company, you shouldn’t have to inspect every area of the workplace to ensure it’s clean. Ideally, you’ll be able to trust the quality of the cleaners. Unfortunately, this isn’t always the case.
To ensure our cleaning teams provide the quality you expect, each is lead by a contract manager who is responsible for the team’s overall performance on site.
When you become part of the ALLCLEAN family, you get a tailored cleaning service, a professional cleaning team, and supervisor that knows everything about you and your needs. Every clean is quality controlled by your supervisor which means we can back ourselves in providing you with a superior clean – every time!
Service
If you have a complaint or concern, how does the company respond? If you need emergency service, are they available?
Consider the following signs of good customer service from a commercial or industrial cleaning company.
1. Understands your business needs.
Every business is unique and has specific needs that set them apart from others. When evaluating commercial cleaning companies, it’s important to consider how well they understand and respect your business operations.
At ALLCLEAN, we pride ourselves on our ability to tailor our services to the unique needs of each client. We know that every workplace is different, and we offer tailored commercial and industrial cleaning packages to match your requirements. We take the time to get to know your business and work with you to minimise disruption. Our industrial and commercial cleaning services in Perth are designed to meet the needs of businesses of all sizes and industries.
2. Availability
Your commercial cleaning company should be available to help when you need them. This means if your cleaning times need to change for any reason, the cleaning contractor will be flexible to your needs.
ALLCLEAN goes over and above to service any cleaning need you may have and is available to take your enquiry at any time with our customer help desk. So, if you’re planning a special work occasion or have an important inspection coming up, we’ve got you covered.
3. Response to concerns
When it comes to cleaning, there’s always a chance that your commercial or industrial cleaning company makes a mistake or misses an opportunity. How they respond and action your concern shows a lot about the company as a whole.
ALLCLEAN’s friendly and approachable staff are available and open to discuss any issues regarding your service. If you have any concerns or feedback, your experienced cleaning contract manager will be responsible for arranging a solution.
Make ALLCLEAN your commercial or industrial cleaning company in Perth
Ultimately, the question you really have to ask yourself is: are you getting the value you expected for the price you are paying?
If the answer isn’t a resounding “YES!”, contact ALLCLEAN for a free commercial or industrial cleaning quote to set your business up for a clean year.
Established in 1973, ALLCLEAN is proud to be a family-owned and operated commercial cleaning company that has provided premium cleaning solutions in Perth for 50 years. You’ll always notice how clean your space is thanks to the quality of our people, systems, and equipment.
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